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Privacy Policy

1. Introduction

Welcome to Rosac Windows & Doors (“we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.Rosac.co.uk, contact us, or use our services.

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Rosac Windows & Doors

We are the data controller responsible for your personal information collected through this website.

3. The Data We Collect

We may collect and process the following types of personal data:

a. Information You Provide to Us

  • Name

  • Email address

  • Phone number

  • Address or postcode (for quotes and appointments)

  • Any details you include in messages or quote requests

b. Information Collected Automatically

When you visit our website, Wix (our website platform) may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited, time spent, and referring website

  • Cookies and tracking technologies (see Section 6)

4. How We Use Your Data

We use your personal data to:

  • Respond to your enquiries or requests for quotes

  • Provide our window installation or repair services

  • Manage appointments and communicate with you

  • Improve our website, services, and customer experience

  • Comply with legal obligations

  • Send marketing communications (only with your consent)

5. Legal Basis for Processing

We process your data on the following lawful bases:

  • Contract: To provide a service or quote at your request

  • Legitimate interests: To improve our services and communicate effectively with customers

  • Consent: For marketing emails or newsletters

  • Legal obligation: To comply with UK laws or regulatory requirements

6. Cookies and Tracking Technologies

Our website is hosted on Wix.com, which uses cookies to:

  • Ensure website functionality

  • Analyse site traffic and performance

  • Personalise content

You can manage or disable cookies in your browser settings.
For more information, visit Wix’s Cookie Policy.

7. Sharing Your Data

We only share your personal data with:

  • Service providers (e.g. Wix, Google Analytics, email or hosting providers)

  • Legal authorities, if required by law

We never sell or rent your data to third parties.

8. Data Retention

We keep your data only for as long as necessary to:

  • Provide our services or respond to your enquiry

  • Meet legal, accounting, or reporting requirements

When no longer needed, your data will be securely deleted.

9. Data Security

Your data is securely stored through Wix’s servers and protected against unauthorised access, alteration, or disclosure.
While we take reasonable precautions, no online platform is completely secure, and we cannot guarantee absolute protection.

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request erasure of your data (“right to be forgotten”)

  • Object to processing or restrict its use

  • Withdraw consent (for marketing) at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise these rights, please contact us at:
📧 Rosacwindow@outlook.com
📞 07375533723

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy policies or practices of those sites.

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